Book a vehicle

Terms and Conditions

• The Client is aware that a GPS search system is installed in the Vehicle, allowing the Company; if necessary, to identify location and speed of the Vehicle, activate its alarm system, activate blinking hazard lights and shut down the engine during the trip. The Company has the right to search for the Vehicle that was not returned in due time using the GPS search system to prevent its further movement and communicate the information regarding location of the Vehicle received through the search system to the police.
• Smoking, consumption of alcoholic drinks and other narcotic substances in the Vehicle is prohibited
• It is also prohibited to use the hired Vehicle for:
  • Transport of more people than permitted in the registration certificate or technical specification of the Vehicle.
  • Transport of load that is heavier than permitted in the registration certificate or technical specification of the Vehicle.
  • Pushing or towing other vehicles (including trailers) or other objects.
  • Driving in off-road conditions or on roads that are not designated for the Vehicle.
  • Transport of items that have not been properly attached and fixed.
  • Transport of items which could damage the exterior and interior of the vehicle or renders it unfit for further rentals. For example; smoke, strong stains, scratched parts, etc).
  • Participation in rallies, test drives and competitions.
  • Breach of the Traffic Act and other legal instruments in force.
  • Actions contrary to the law.
  • Transport of animals.

Charges and Terms of Payment

• The rental charge is calculated on the basis of the price of hire effective at the time of booking of the Vehicle and is exclusive of other services that may arise in the course of the rentals (i.e extra mileage charge, overtime charge, etc). The client undertakes to perform the terms of validity of the price of rental. The terms of validity of the price include the terms of the period of rental, minimum rental duration, available discounts, etc.
• In case of extension of the rental, the client is expected to make an additional booking.
• Final monetary obligations of the Client is established after the return of the Vehicle.Bookings will be canceled 24hrs before deployment if payment is not received.If the booking is cancelled later than 48 hours before the start of the booking, or in case of no-show of the Client, the cancellation charge is 50% of the cost of booking, i.e. all prepaid amounts are not subject to refund in any case.
• The Company is not liable for property and items of the Client.

Direct Marketing

• Novo Car Rentals sends newsletters, offers and promotions to client using the e-mail address of the client only if the client has expressed his or her consent during registration. The client has the right to unsubscribe from receipt of newsletters and offers through the unsubscribe link.